Technical Support
Our Self-Managed hosting solutions are for "do-it-yourselfers"
that want to create and manage their own site. Experience
has shown is that a majority of web hosting clients require
little or no technical support. And, those that do could
have easily solved the problem themselves were the information
readily available. With this in mind we developed a unique
self managed web hosting service with an impressive specification
at a very low price. Although there is no technical support
"per se" but we will offer help and advice when
necessary.
To ensure that client are never stuck for help we have
developed a comprehensive online tutorial in flash. This
covers all the basics plus more! Additionally we have set
up a comprehensive knowledgebase and troubleshooter for assistance.
Click
here for information on our network capacity!
Click
here for information about our self managed hosting!
Click
here for information about our uptime guarantee!
Support Levels
For technical support, we suggest customers work down the
following check list:
To clarify our level of support below are three
simple scenarios:
1) Client is having problems
setting up an email account in Outlook Express.
Our response: Acknowledge receipt of support request, check
the client's account to ensure the POP configuration is
correct and point the client to the relevant resource but
offer no further help. However, customers are free to view
our online knowledgebase which may help them.
2) FrontPage
extensions are corrupt, client has tried reinstalling the
extensions but still no joy.
Our response: This is a genuine technical support enquiry.
We will do our best to resolve the problem within 24 hours
3) Client
installs one of the "one-click install" scripts
supplied but is unable to understand how to customise it
to their requirements.
Our response: Client is expected to use the supplied documentation
for the script and any script-specific forum .
Not for you? Try
our managed cheap web hosting packages complete with telephone
and helpdesk technical support - www.freevirtualservers.com
Contacting Technical Support
http://www.diyhost.co.uk/help
May
I also take this opportunity to say how impressed
I have been with a) the technical offerings
of your reseller package and b) the level,
turnround and accuracy of your tech support.